Senior Agent Strategy Manager, Health Systems

The role

You will lead large and complex customer partnerships for health systems. You will work with executive, operational, clinical, and technology leaders to improve patient access and organizational performance.

What you will do

• Guide complex relationships from launch through adoption, renewal, and expansion.
• Define customer goals, success measures, risks, growth opportunities, and plans for delivering ROI.
• Build trust across executive, operational, clinical, and technology stakeholders.
• Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.
• Translate customer needs into clear feedback for Implementation, Product, and Engineering.
• Travel up to 25% for executive meetings, presentations, and onsite partnership work.

Required qualifications

• 5+ years of relevant experience, including at least 3 years working in healthcare or health tech.
• Experience in Customer Success, Account Management, Consulting, Implementation, or a related strategic role.
• Experience owning complex accounts across adoption, retention, renewal, and expansion.
• Strong knowledge of healthcare operations, patient access, and provider organizations.
• Strong executive communication and the ability to navigate complex stakeholder environments.
• Experience leading programs across multiple teams, priorities, and workstreams.
• Strong product aptitude, sound judgment, and comfort working independently.

Nice to have

• Experience helping customers adopt AI, automation, or other emerging technology.
• Experience building customer programs or operating processes from the ground up.
• Experience at an early-stage startup or rapidly growing company.

Benefits

• Competitive Compensation – Including salary and employee stock options
• Lifelong Learning – Annual budget for professional development, plus training opportunities
• Office Setup Stipend
• Top-Tier Health Coverage – Medical, dental, and vision insurance
• Flexible PTO
• Meals & Snacks – Lunch, dinner, and snack breaks
• Fitness Stipend – Monthly membership cost reimbursement
• Commuter Benefits
• 401(k)

About the company

Assort Health is building an AI agent to create one continuous conversation for every patient. The company has raised $222 million and was named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30.