Staff Site Reliability Engineer

The role

You will define standards, patterns, and platforms to enable engineering teams to run services reliably. You will work on SLOs, observability, incident response, and mentoring engineers.

What you will do

• Define reliability standards, patterns, and reference implementations for SLOs, error budgets, and incident practice.
• Measure reliability through end-to-end SLOs for claims journeys.
• Drive consolidation onto OpenTelemetry as a single instrumentation standard.
• Build reporting layers for incident, alerting, and coverage data.
• Improve detection, response, and learning from failure through incident tooling and automation.
• Embed with product teams to specify and build reliability for critical paths.
• Surface coverage gaps, weak signals, and single points of failure.
• Share an interrupt rotation with the SRE team to triage reliability escalations.
• Mentor engineers through design review, written guidance, and hands-on collaboration.
• Use AI tools to support tooling development, incident analysis, and operational work.

Required qualifications

• 10+ years of site reliability, production, or platform engineering experience.
• Comfortable with OpenTelemetry, metrics, traces and logs, AWS, Kubernetes, PostgreSQL, and modern incident tooling.
• Experience designing and landing SLOs and error budgets.
• Experience running incidents and post-incident reviews.
• Ability to write real tooling and services.

Nice to have

• Experience within SaaS platforms or high-scale distributed systems environments.

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision
• Free life insurance including long-term disability & short-term disability
• Unlimited PTO including uncapped vacation days & paid holidays
• Maternity & paternity leave
• 401(k) contribution of 3% of income
• Lunch 2x/week
• Monthly phone stipend
• Home office perks
• Health FSAs & HSAs
• Team events & Offsites

About the company

Assured provides large insurers with software solutions to modernize claims processing. They provide tools ranging from self-service claim-filing to backend fraud detection.