Principal Customer Success Manager

The role

You will lead large-scale enterprise implementations and onboarding programs for large insurance clients. You will act as a strategic advisor to build relationships with customer stakeholders and drive long-term success.

What you will do

• Lead end-to-end enterprise implementations and onboarding programs for large insurance clients.
• Hold monthly data review sessions and executive readouts with key stakeholders.
• Drive customer towards outcomes and conversion.
• Embed into customer claims workflows, problems, and priorities.
• Discover new opportunities and shape account strategy in partnership with the Account Team.
• Surface risk and retention areas to CE leadership with a Success Plan.
• Support Carriers in change management and Adjuster adoption.
• Develop stakeholder maps across Carrier LOBs.
• Build Dir/VP level relationships at Carrier outside of project teams.
• Resolve complex operational and technical challenges by partnering cross-functionally.

Required qualifications

• Demonstrated experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts.
• Experience working within or alongside the P&C insurance industry including insurtech, claims technology, carrier organizations, or insurance-focused SaaS platforms.
• Familiarity with claims workflows and insurance operations.
• Proven ability to manage complex cross-functional relationships.
• A bias for action and ownership.
• A builder’s mindset.

Nice to have

• Basic understanding of APIs, integrations, and data exchange formats such as JSON

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision
• Free life insurance including long-term disability & short-term disability
• Unlimited PTO including uncapped vacation days & paid holidays
• Maternity & paternity leave
• 401(k) Contribution: Assured contributes 3% of your income
• Lunch on us 2x/week
• Monthly phone stipend & other home office perks
• Health FSAs & HSAs
• Team events & Offsites

About the company

Assured provides large insurers with software solutions to modernize claims processing. They provide tools ranging from self-service claim-filing software to backend fraud detection.