Senior IT Support Engineer

The role

You will drive IT operations by providing support for a fully remote team and managing identity, endpoint, and SaaS administration. You will lead employee onboarding and offboarding while partnering with IT and Security to maintain a reliable and compliant environment.

What you will do

• Serve as a senior escalation point for a fully remote, distributed workforce.
• Deliver support over Slack, Zoom, and remote screen-share tools.
• Own complex troubleshooting across macOS, Windows, Linux, and mobile.
• Own end-to-end user lifecycle including account provisioning, group membership, device shipment and enrollment, and offboarding.
• Administer identity stack in Rippling including SCIM connections, groups, workflows, and SSO/MFA configurations.
• Own Mac-first fleet through Rippling MDM including enrollment, configuration profiles, patching, and compliance baselines.
• Maintain accurate asset inventory in Snipe-IT.
• Operate and extend automation layer via Console.com (ARIA).
• Enforce access controls and endpoint hardening for SOC 2 Type II, HIPAA, and ISO 27001 programs.
• Write and maintain runbooks, SOPs, and playbooks in Notion.

Required qualifications

• 5–8+ years of IT support / IT engineering experience.
• Experience supporting a fully remote workforce.
• Experience diagnosing and resolving issues without physical access to devices.
• Experience coordinating device logistics including shipping, returns, and remote wipe.
• Hands-on experience with modern IDP and MDM platforms.
• Strong working knowledge of SSO, SAML, SCIM, OAuth, and MFA.
• Advanced macOS administration.
• Solid Windows and mobile troubleshooting.
• Comfortable with shell scripting and light automation.
• Proficiency with Google Workspace administration, Slack, and common SaaS admin consoles.
• Experience operating in an environment governed by SOC 2, HIPAA, ISO 27001, or similar frameworks.
• Familiarity with asset management (Snipe-IT or similar) and Slack-based ticket intake workflows.

Nice to have

• Direct Rippling experience (IDP, SCIM, MDM, Workflows)
• Okta experience
• Experience with Risotto, Unthread, or similar AI ITSM platforms
• Experience with Console.com (ARIA)
• Comfort using AI tools (including Claude)

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision
• Free life insurance including long-term disability & short-term disability
• Unlimited PTO including uncapped vacation days & paid holidays
• Maternity & paternity leave
• Assured contributes 3% of your income to 401(k)
• Lunch on us 2x/week
• Monthly phone stipend & other home office perks
• Health FSAs & HSAs
• Team events & Offsites

Before you apply

• Must be located in or able to work consistent daily hours matching the Eastern Time Zone (EST/EDT)
• Only contact from official @assured.claims email addresses is legitimate

About the company

Assured provides large insurers with software solutions to modernize claims processing. They provide tools ranging from self-service claim-filing software to backend fraud detection.