Product SME - Commercial Property

The role

You will act as a bridge between claims handling and product teams to turn real-world knowledge into workflows, data, and automation. You will map the claim lifecycle and define standards for investigation, coverage analysis, and settlement to improve product decisions.

What you will do

• Translate claims expertise into product requirements, workflows, edge cases, and decision frameworks.
• Map the claim lifecycle to identify friction points and improvement opportunities.
• Identify gaps in policy, loss, inspection, estimate, vendor, business interruption, and documentation data.
• Define practical standards for investigation, coverage analysis, damage assessment, and settlement.
• Identify ways to reduce claim duration and improve estimate and reserve accuracy.
• Identify workflows where automation or AI can improve consistency and speed.
• Partner across Product, Engineering, Analytics, Claims Operations, Finance, Customer Success, and Leadership.
• Prioritize changes that improve claim outcomes.
• Serve as an internal authority on Commercial Property claims.
• Communicate findings, tradeoffs, and recommendations across technical and non-technical audiences.

Required qualifications

• Deep, hands-on Commercial Property claims experience, ideally as a field or desk adjuster, examiner, supervisor, or claims leader at a P&C carrier, TPA, MGA, or commercial property focused organizatio
• Strong knowledge of the full Commercial Property claim lifecycle: FNOL, investigation, coverage evaluation, damage assessment, scoping and estimating, restoration, business interruption, reserving, se
• Sound judgment navigating complex coverage, documentation, vendor, and financial considerations in high-severity or large-loss claims.
• Demonstrated ability to evaluate complex workflows, identify root causes, and distinguish meaningful improvements from cosmetic ones.
• Comfort owning ambiguous, high-leverage work with significant operational and financial impact.
• Curiosity about how automation and AI can improve claims workflows.

Nice to have

• experience with any particular software or internal tool

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision
• Free life insurance including long-term disability and short-term disability
• Unlimited PTO including uncapped vacation days and paid holidays
• Maternity and paternity leave
• 401(k) contribution of 3% of income
• Lunch 2x/week
• Monthly phone stipend
• Home office perks
• Health FSAs and HSAs
• Team events and Offsites

About the company

Assured provides large insurers with software solutions to modernize insurance, including self-service claim-filing software and backend fraud detection. They act as the engine that powers claims processing for some of the largest insurers in the world.