Product SME – Auto Claims

Remote. Posted 4 months ago

The role

The Product SME will lead a comprehensive evaluation of the end-to-end auto claims process. This role involves managing a small team and working at the intersection of Product, Engineering, and Analytics to drive company-wide impact.

What you will do

Conduct an end-to-end review of the auto claims lifecycle
Develop deep expertise in how claims decisions are made and supported by data
Identify breakdowns in claim workflow and documentation
Lead and develop a small team
Own the integrity of core claims data across systems
Define standards for claims quality and defensibility
Partner cross-functionally to resolve systemic issues
Improve both inputs and outputs across the claims process
Translate insights into measurable product improvements
Influence roadmap decisions with financial and operational context

Required qualifications

Prior experience working at a major carrier as a claims adjuster
5+ years of people management experience, including supervising claims teams or organizations
Deep understanding of the end-to-end auto claims process within P&C
Experience working closely with product, engineering, data, and operational teams
Proven ability to assess complex workflows and identify high-impact improvements
Comfort owning ambiguous, high-leverage initiatives with measurable financial impact
Strong written and verbal communication skills

Benefits

Competitive salary and equity packages
Platinum medical, dental, and vision
Free life insurance including long-term disability & short-term disability
Unlimited PTO
Uncapped vacation days & paid holidays
Maternity & paternity leave
401(k) Contribution: Assured contributes 3% of your income
Lunch on us 2x/week
Monthly phone stipend & other home office perks
Health FSAs & HSAs
Team events & Offsites

About the company

Assured provides large insurers with software solutions to modernize insurance. They provide tools ranging from self-service claim-filing software to backend fraud detection.