Principal Technical Account Manager

The role

You will turn inbound customer activity into clear action, stronger operations, and better customer outcomes. You will sit at the intersection of Client Engagement, Product, and Engineering to triage complex issues and identify patterns. You will also serve as a key voice of the customer to help the business understand customer experiences.

What you will do

• Distill and triage complex issues with strong judgment
• Route issues with clear context, urgency, and recommended next steps
• Identify recurring themes, emerging issues, and product opportunities from inbound activity
• Connect support activity to active launches, client initiatives, and product changes
• Support Program Managers and cross-functional teams on strategic projects
• Build and maintain processes, documentation, dashboards, and workflows
• Surface trends and risks to help teams make product and client decisions
• Improve the quality of handoffs and escalations
• Create and maintain internal knowledge, support playbooks, and routing logic

Required qualifications

• Strong communicators
• Comfortable working cross-functionally in a fast-moving, ambiguous environment
• Understand product behavior, technical constraints, logs or screenshots, and user workflows

Nice to have

• Comfortable using AI to move faster and improve output

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision
• Free life insurance including long-term disability & short-term disability
• Unlimited PTO including uncapped vacation days & paid holidays
• Maternity & paternity leave
• 401(k) Contribution: Assured contributes 3% of your income
• Lunch on us 2x/week
• Monthly phone stipend
• Other home office perks
• Health FSAs & HSAs
• Team events & Offsites

Before you apply

• Assured only contacts candidates from official @assured.claims email addresses
• All interviews are conducted through verified company channels

About the company

Assured provides large insurers with software solutions like self-service claim-filing and backend fraud detection. They aim to modernize insurance by improving the manual claims processing industry.