Product SME – Property Claims

The role

A hands-on property claims practitioner will own the property-claims perspective inside Product. You will turn adjusting judgment and operational data into workflows, quality standards, and product improvements while advising Product and Engineering teams.

What you will do

• Conduct an end-to-end review of the property claims lifecycle
• Develop deep expertise in how property claims decisions are made and supported by data
• Identify breakdowns in claim workflow and documentation
• Own the integrity of core claims data across systems
• Define and defend standards for claims quality and defensibility
• Partner cross-functionally to resolve systemic issues
• Improve both inputs and outputs across the claims process
• Translate insights into measurable product improvements
• Influence roadmap decisions with financial and operational context
• Teach and advise Product and Engineering as the internal SME on property claims

Required qualifications

• 5+ years of hands-on P&C property claims experience, including field or desk adjusting at a major carrier
• Deep end-to-end command of property claims: FNOL, inspection, coverage and cause-of-loss analysis, scoping and estimating, reserving, vendor coordination, settlement, and closure
• Track record of assessing complex claims workflows and raw operational data to drive improvements
• Experience defining and defending practical standards for claim completeness, documentation quality, inspection/estimate accuracy, decision rationale, and core claims-data integrity
• Ability to find and structure high-value work on your own
• Clear written and verbal communication
• Experience partnering with product, engineering, analytics/data, and claims or operational teams
• Curiosity about modern technology in claims

Nice to have

• Both field and desk adjusting experience, followed by claims supervision or another role with a broader view
• Depth in complex, high-severity, large-loss, or commercial property claims
• Experience improving inspection imagery, estimates, dashboards, claims-data structures, AI models, or other technology-enabled claims workflows
• Experience contributing domain expertise to carrier meetings, client discovery, product marketing, or product-roadmap decisions

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision
• Free life insurance, including long-term disability & short-term disability
• Unlimited PTO including uncapped vacation days & paid holidays
• Maternity & paternity leave
• 401(k) Contribution: Assured contributes 3% of your income
• Lunch 2x/week, monthly phone stipend & other home office perks
• Health FSAs & HSAs
• Team events & Offsites

About the company

Assured Insurance Technologies modernizes insurance claims processing through software solutions for major insurers. They provide software solutions like self-service claim-filing and backend fraud detection.