Principal Solutions Consultant

The role

You will perform technical work to keep carrier accounts healthy, including defect tickets, documentation, QA, and account monitoring. You will run discovery and solution design for deployments and integration strategy while partnering with a Client Engagement Manager.

What you will do

• Run discovery and solution design for deployments and integration strategy.
• Embed during initial deployment, major expansions, and FDT opportunities.
• Own the technical narrative across carrier accounts.
• Write defect tickets with repro steps, sample payloads, and expected versus observed behavior.
• Review API payloads for mistranslations and data loss.
• Run smoke tests to confirm changes meet carrier requirements.
• Maintain versioned workflow documentation and field level mapping specs.
• Monitor account health using SQL work against production data.
• Handle internal incident management across carriers.
• Take on ownership of the technical relationship for carrier accounts.

Required qualifications

• Comfort with SQL, JSON, and APIs.
• Ability to read a payload, write a query, and reason through a relational data model.
• Sharp attention to detail.
• Clear written communication.
• 5 to 10 years of experience in a technical, analytical, or client facing role such as solutions engineering, technical account management, or implementation consulting.
• Exposure to AI or machine learning powered products.
• Comfort learning how AI features work to explain them to a carrier.
• Proactive, low ego builder's mindset.

Nice to have

• P&C insurance or insurtech exposure

Benefits

• Competitive salary and equity packages
• Platinum medical, dental, and vision
• Free life insurance including long-term disability & short-term disability
• Unlimited PTO
• Uncapped vacation days & paid holidays
• Maternity & paternity leave
• Assured contributes 3% of your income to 401(k)
• Lunch on us 2x/week
• Monthly phone stipend & other home office perks
• Health FSAs & HSAs
• Team events & Offsites

About the company

Assured provides large insurers with software solutions to modernize claims processing. They build software for digital FNOL intake, fraud detection, and adjuster tooling.