Client Experience Specialist

The role

You will communicate on the phone with clients to understand their situations and advise them on next steps. You will use internal tech platforms like Salesforce to help people seeking disability benefits or insurance compensation.

What you will do

• Communicate on the phone with clients to understand their situation
• Determine whether the company can help clients
• Advise clients on next steps
• Navigate internal tech platforms and tools like Salesforce
• Handle many different interactions over the course of a day
• Navigate conversations on deeply personal and sad topics

Required qualifications

• At least three years of professional work experience
• Succeeded in jobs that involve talking to customers all day
• Able to be supportive to a person in crisis and quickly drive a conversation
• Quick learner
• Competent writer

Nice to have

• Had a metrics-driven role and exceeded goals
• Previously worked at high volume, high-performing service/sales/support team from a company known for great customer service

Benefits

• Medical and dental insurance with 100% of premiums covered for employees and their families
• 15 vacation days
• ~20 paid holidays each year including two weeks at end-of-year
• Free membership to OneMedical
• $600/year stipend for internet service
• $1,000/year reimbursable stipend for education and training outside of work
• Up to $1,200/year student loan repayment assistance
• 401(k)
• Optional HSA/FSA
• Equity for all employees

About the company

Atticus is a platform connecting people with disabilities to government benefits and helping victims of accidents, misconduct, and violence get insurance compensation. The company is a certified B Corporation.