Client Experience Associate

The role

You will communicate on the phone with clients to understand their situations and advise them on next steps. You will use internal tech platforms like Salesforce to help people seeking disability benefits or insurance compensation.

What you will do

• Communicate on the phone with clients to understand their situation
• Determine whether the company can help clients
• Advise clients on next steps
• Navigate internal tech platforms and tools like Salesforce
• Handle many different interactions over the course of a day
• Navigate conversations on deeply personal and sad topics

Required qualifications

• Bachelor’s degree from a four-year university with strong academic performance
• At least 1 year of working experience outside of internships
• Ability to be supportive to a person in crisis and quickly drive a conversation
• Quick learner
• Competent writer
• Strong work ethic
• Capable of juggling multiple competing priorities

Nice to have

• Previously worked at a high volume, high-performing service/sales/support team from a company known for great customer service
• Completed a socially-focused, hands-on internship or have significant volunteer experience

Benefits

• Medical and dental insurance with 100% of premiums covered for employees and their families
• 15 vacation days
• ~20 paid holidays each year including two weeks at the end-of-year
• Free membership to OneMedical
• $600/year stipend for internet service
• $1,000/year reimbursable stipend for education and training outside of work
• Up to $1,200/year student loan repayment assistance
• 401(k)
• Optional HSA/FSA
• Equity for all employees

About the company

Atticus is a platform connecting people with disabilities to government benefits and helping victims of accidents, misconduct, and violence get compensation from insurance. They are a certified B Corporation that has raised more than $100 million from VC firms.