Account Manager

The role

The Account Manager will own and grow an assigned portfolio of AtoB customers. This role focuses on driving customer adoption, identifying upsell opportunities, and managing retention strategies.

What you will do

• Own, manage, and grow an assigned portfolio of AtoB customers.
• Build understanding of customer fleet, business needs, and spending patterns.
• Drive customer adoption and engagement through card activation and usage.
• Identify upsell and cross-sell opportunities for additional products.
• Monitor account performance for growth, churn risk, and account health.
• Develop and execute retention strategies for at-risk customers.
• Use customer and account data to prioritize outreach and drive Contribution Margin growth.
• Partner cross-functionally with Credit, Risk, Support, Operations, and Product.
• Maintain accurate CRM records and account health assessments.
• Achieve or exceed assigned retention, growth, and Contribution Margin targets.

Required qualifications

• 5+ years of Account Management, Customer Success, or relationship-based sales experience supporting US or UK customers.
• Proven experience managing and growing an existing portfolio of customers.
• Strong ability to identify upsell, cross-sell, retention, and customer-growth opportunities.
• Comfortable using customer and performance data to identify risks and prioritize opportunities.
• Excellent communication, relationship-building, negotiation, and problem-solving skills.
• Commercially minded with the ability to balance customer outcomes with revenue growth.
• Self-motivated and results-driven to manage multiple customer relationships in a fast-paced environment.

Nice to have

• Experience with CRM, customer engagement, and sales tools such as Salesforce or Salesloft

About the company

AtoB is building modern payments infrastructure for the trucking and logistics industry. The company aims to modernize capital movement for fleet managers and drivers.