Director of Concierge Sales

The role

You will lead a team of human sales concierges and own the revenue number. You will define sales strategies, set quality standards, and design the customer lifecycle to train AI and maximize revenue.

What you will do

• Own the revenue number
• Operationally lead the concierge sales team to maximize revenue
• Define the quality bar for concierge experiences including tone, timing, and closing
• Run daily QA on live conversations
• Map the customer lifecycle and interaction moments
• Work with AI and customer success teams to implement lifecycle moments
• Provide feedback to engineers to help AI learn from human taste
• Design and run experiments to test sales playbooks
• Hire, train, and coach a world class team
• Set compensation and incentive structures

Required qualifications

• 6+ years in B2C sales or service where experience is the product (luxury or premium retail, personal shopping, clienteling, high-end hospitality or concierge, or DTC customer experience)
• 3+ years managing frontline sellers or associates, including hiring, coaching and letting go
• Ability to write playbooks, training programs or scorecards
• Comfortable giving precise feedback to engineers
• Motivated by winning on metrics

Nice to have

• Experience in a fast-growing startup or a DTC brand's customer team
• Experience with social selling or DM-based sales on Instagram or TikTok
• Familiarity with Shopify or e-commerce operations

About the company

Intellica triples SMS revenue for DTC brands with a Sales-as-a-Service offering powered by real humans in the US and AI.