Auctor
Customer Success Manager
New York. Posted 2 months ago
The role
You will own a portfolio of implementation partners and systems integrators after the sale. You will drive adoption, demonstrate return on investment, and help shape the Customer Success approach.
What you will do
- Manage onboarding, adoption, health checks, QBRs, and renewals for implementation-partner and systems integrator accounts.
- Build and present ROI narratives connecting usage to real outcomes.
- Turn support issues, feature gaps, and integration pain points into prioritized product feedback.
- Work with the technical team on security reviews, data handling, and integration scoping.
- Track health signals and flag churn risk early.
- Bring customer input into internal strategy conversations.
- Contribute to playbooks, templates, and processes for the CS function.
Required qualifications
- 4+ Years in Customer-Facing, Post-Sale Roles
- Track Record Owning Renewals and Expansion
- SI and Ecosystem Fluency
- Technically Proficient
- Strong Written and Verbal Communication
- Builder Mindset
- NYC-Based
Nice to have
- ideally in B2B SaaS or professional services
About the company
Auctor is building the AI layer for professional services and software implementation. They automate the documentation, discovery, and decision-making that powers professional services work.