Client Success Manager

The role

The Client Success Manager serves as the primary contact for active accounts after onboarding. This person manages digital advertising campaigns, leads performance reviews, and identifies growth opportunities through data-driven insights.

What you will do

• Serve as primary client contact for active accounts once onboarding is complete.
• Lead recurring performance calls to review campaign results and plan next steps.
• Build trusted relationships through consistent communication and performance-driven insights.
• Identify growth opportunities, testing roadmaps, and upsell or expansion paths.
• Manage campaigns in Audiohook systems including User Interface and CRM.
• Interpret campaign performance trends and translate them into recommended actions.
• Partner with internal teams to implement optimization plans.
• Conduct campaign audits to highlight wins and uncover issues.
• Act as liaison between clients and internal teams on priorities and deliverables.
• Own client-facing budget pacing conversations and ensure alignment on utilization.

Required qualifications

• 3–6+ years in client success, account management, or performance marketing roles
• Proven track record of owning client relationships tied to revenue retention and growth
• Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy
• Familiarity with pacing, forecasting, and budget management in a campaign environment
• Strong ability to interpret performance data and turn it into actionable recommendations
• Experience working with CRM systems (HubSpot, Salesforce, etc.)
• Experience working with ad platforms or DSPs
• Experience working with reporting tools (Looker, Tableau, Excel/Sheets)
• Exceptional communication skills
• Strong understanding of marketing KPIs and performance metrics (CPA, ROAS, CTR, conversion rate, etc.)
• Ability to balance client performance goals with internal margin targets
• Experience contributing to forecasting and revenue planning

Nice to have

• Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media)
• Programmatic experience is a big plus
• Experience in audio advertising, podcast advertising, or streaming media
• Familiarity with attribution and tracking challenges in audio
• Experience working in a high-growth startup or fast-paced environment
• Background working cross-functionally with RevOps, AdOps, or Sales teams

Benefits

• Competitive salary and uncapped bonus potential
• Health, dental, and vision benefits
• Daily lunch stipend
• Monthly wifi, cell phone and subscription reimbursement
• Annual hardware stipend
• Flexible PTO
• Paid holidays

About the company

Audiohook is a rapidly scaling tech company.