Special Projects Lead (Growth Ops)

New York City. Posted 6 months ago

The role

The Special Projects Lead will own the motion from first conversation to live workflows. You will work with law firm partners to understand workflows, design implementations, and stay accountable to outcomes.

What you will do

Go onsite and meet with law firm partners and in-house legal teams to understand critical workflows
Map client operations in depth to identify where AI can deliver high-leverage outcomes
Work with product and engineering teams to shape how field findings get built into August
Build customized workflows and use cases alongside clients
Lead training sessions and check-ins to ensure product impact
Present findings and proposals for expanded engagements to audiences from associates to firm leadership
Scope out new client opportunities across practice areas, firm sizes, and geographies

Required qualifications

3–6 years of experience in a client-facing role in SaaS, legal tech, consulting, or professional services
Track record of navigating complex, multi-stakeholder relationships and driving decisions through to outcomes
Strong strategic instincts
Comfort working without a defined playbook
Ability to communicate clearly across audiences

Nice to have

Prior exposure to legal operations, legal tech, or professional services
JD or legal industry background

Benefits

Medical insurance coverage
Flexible PTO
Parental Leave
Centralized office equipment ordering for all employees
Equinox or Chelsea Piers gym membership
In-office perks: lunch, dinner, snacks, drinks, and more
Budget for intra-office travel
Team-building events
Relocation support to NYC (as needed)

About the company

August builds an autonomous organization of AI agents to run law firms' knowledge work. They partner with firms through revenue sharing and equity.