Avoca

Forward Deployed Product Engineer

New York HQ . Posted 12 months ago

The role

You will embed with home service brands to design and deploy AI voice agents. You will build production integrations into customer CRM/FSM systems and translate business requirements into technical architecture.

What you will do

  • Embed with customers to understand business operations and deploy AI voice agents.
  • Build production integrations into customer CRM/FSM systems using APIs, webhooks, and data flows.
  • Create monitoring and feedback loops for integrations.
  • Translate business requirements into technical architecture and code.
  • Turn deployment patterns into reusable tooling and product improvements.
  • Operate with high autonomy in ambiguous environments.
  • Serve as the on-site technical presence for strategic accounts.

Required qualifications

  • 3+ years of software engineering experience with strong full-stack or backend fundamentals.
  • Computer Science, Computer Engineering, Electrical Engineering degree or equivalent experience.
  • Proficient or Advanced in TypeScript/JavaScript (Next.js, React, Node/Fastify).
  • Comfortable with PostgreSQL and AWS.
  • Ships production-grade code.
  • Excel at communicating complex technical concepts to non-technical stakeholders.
  • Thrives in fast-paced, ambiguous settings.
  • Eagerness to work in person in NYC full time.
  • Travel to customer sites for key deployments.

Nice to have

  • LLMs, prompt engineering, AI agent frameworks, vector databases, or voice/telephony infrastructure
  • An eye for how LLM systems shape user experience
  • Direct customer-facing experience working with clients to scope, implement, or roll out features

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Company-sponsored 401(k) through Vestwell
  • Flexible PTO plus U.S. federal holidays
  • Monthly wellness stipend
  • Daily in-office lunch through Parkday
  • Dinner covered when working late
  • Commuter benefits
  • Standing desks and workspace accommodations available on request
  • All core tools and software provided

About the company

Avoca is a Series B startup that builds AI-powered conversational agents for home service companies. The company has 170+ employees across NYC and Santa Barbara.