Implementation Manager

New York HQ . Posted 5 months ago

The role

You will own post-sales onboarding for customers as a product expert, technical consultant, and project manager. You will manage implementations, configure AI prompting and workflows, and partner with cross-functional teams to ensure client success.

What you will do

Lead end-to-end implementations from kickoff through go-live
Gather and document client business requirements and technical specifications
Configure and iterate on prompting and workflows
Partner with Product and Engineering to build repeatable playbooks
Design and deliver tailored training and education on products
Lead testing efforts including configuration QA and issue triage
Provide go-live support and transition clients to post-launch teams
Advocate for product improvements

Required qualifications

2-5 years working at B2B startups in software implementation, technical account management, solutions architecture, or technical customer success, or more than 4 years of overall experience
Fluency with APIs, webhooks, and integration patterns
Experience configuring prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts
Strong project management skills managing multiple concurrent software delivery projects for B2B clients
Clear, direct communicator
Self-motivated and comfortable operating in fast-moving, high-growth environments
Track record of owning processes end-to-end
Eager to work in person at our NYC or Santa Barbara office full-time

Benefits

Comprehensive medical, dental, and vision insurance
Company-sponsored 401(k) through Vestwell
Flexible PTO plus U.S. federal holidays
Company-wide off-sites
Monthly wellness stipend
Daily in-office lunch through Parkday
Dinner covered when working late
Commuter benefits and late-night rideshare
Standing desks and workspace accommodations available on request
All core tools and software provided

About the company

Avoca is a Series B startup that builds AI-powered conversational agents for home service companies. The company has 170+ employees across NYC and Santa Barbara.