Keyholder, Highland Village

The role

You will deliver customer service and lead a team of retail associates. You will also manage in-store processes, meet sales goals, and assist with onboarding and coaching team members.

What you will do

• Deliver exceptional customer service
• Create personalized experiences for customers
• Take accountability for in-store processes and operations
• Meet individual KPI expectations and sales goals
• Lead, support, and guide a team of retail associates
• Assist with onboarding new hires
• Coach and give feedback to team members
• Partner with store management for marketing events and programming

Required qualifications

• Retail, customer service, or hospitality leader
• Excellent communicator
• Excellent collaborator
• Reliable and effective
• Solution oriented
• Ability to pull, push, lift, and carry up to 25 pounds
• Ability to stand/be on feet for extended periods
• Ability to bend, squat, twist, and reach

Benefits

• Health insurance offerings
• 401(k) with a company match
• Paid time off programs including vacation, wellbeing, holidays, floating holidays, and compassion leave
• Discount codes, product stipends, and giveaways
• Company-sponsored volunteer and charitable opportunities

About the company

Away offers a range of luggage and travel essentials. The company aims to make travel more seamless for everyone through a community of travelers.