Away
Keyholder, Yorkdale
Toronto: Yorkdale. Posted 6 months ago
The role
You will lead the Toronto, Yorkdale team by delivering customer service and managing in-store processes. You will support and guide retail associates through coaching, feedback, and onboarding.
What you will do
- Deliver exceptional customer service
- Create personalized experiences for customers
- Take accountability for in-store processes and operations
- Meet individual KPI expectations and sales goals
- Lead, support, and guide a team of retail associates
- Assist with onboarding new hires
- Coach and give feedback to team members
- Partner with store management for marketing events and programming
Required qualifications
- Retail, customer service, or hospitality leader
- Excellent communicator
- Excellent collaborator
- Reliable and effective
- Solution oriented
- Ability to pull, push, lift, and carry up to 25 pounds
- Ability to stand/be on feet for extended periods of time
- Ability to bend, squat, twist, and reach as needed
Benefits
- Health insurance offerings
- 401(k) with a company match
- Paid time off programs including vacation, wellbeing, holidays, floating holidays, and compassion leave
- Discount codes, product stipends, and giveaways
- Company-sponsored volunteer and charitable opportunities
About the company
Away offers a range of luggage and travel essentials. The company aims to make travel more seamless for everyone through a community of travelers.