Away
Keyholder, Newbury
Boston: Newbury. Posted a month ago
The role
You will deliver customer service and lead a team of retail associates. You will also support in-store processes, meet sales goals, and assist with onboarding and coaching team members.
What you will do
- Deliver exceptional customer service
- Create personalized customer experiences
- Take accountability for in-store processes and operations
- Meet individual KPI expectations and sales goals
- Lead, support, and guide a team of retail associates
- Assist with onboarding new hires
- Coach and give feedback to team members
- Partner with store management for marketing events and programming
Required qualifications
- Retail, customer service, or hospitality leader
- Excellent communicator
- Excellent collaborator
- Reliable and effective
- Solution oriented
- Ability to pull, push, lift, and carry up to 25 pounds
- Ability to stand on feet for extended periods
- Ability to bend, squat, twist, and reach
Benefits
- Health insurance offerings
- 401(k) with a company match
- Paid time off programs including vacation, wellbeing, holidays, floating holidays, and compassion leave
- Discount codes, product stipends, and giveaways
- Company-sponsored volunteer and charitable opportunities
About the company
Away offers a range of luggage and travel essentials. The company believes travel makes people better.