Director, Quality Assurance & Strategy

The role

The Director of Quality Assurance & Strategy will lead the Quality team and own the strategic roadmap to optimize the global supply chain. This role involves architecting digital infrastructure, driving manufacturing innovation, and executing cost optimization strategies.

What you will do

• Own the evolution of Quality by building a proactive, tech-enabled model for the global supply chain
• Identify solutions to bridge US-based design vision and Asia-based manufacturing reality
• Enable supply chain systems providing real-time visibility into factory performance
• Lead global manufacturing innovation and strategy for equipment, tooling, and retooling
• Design and govern technical excellence standards for global factory partners
• Manage the routine testing program and serve as primary escalation point for quality issues
• Partner with Product Development leadership to direct supplier engagements
• Execute a Cost of Quality roadmap using value engineering and predictive testing
• Develop DIY kits and modular product designs to lower return rates
• Integrate AI-driven analytics into the product lifecycle

Required qualifications

• Minimum of 10 years of experience in Quality leadership
• Deep technical background in engineering
• Proven track record of scaling and modernizing global QMS through technology and data-led innovation
• Deep expertise in raw materials and finished goods engineering
• Understanding of equipment tooling and retooling
• Ability to advocate for quality standards across the organization
• Ability to pivot global strategies or halt production in response to quality risks
• Expertise at identifying root-cause trends
• Strong communicator able to drive accountability across global teams
• Agile and motivated in a fast-paced environment

Benefits

• Health insurance offerings
• 401(k) with company match
• Paid time off programs including vacation, wellbeing, holidays, summer Fridays, and compassion leave
• Discount codes, product stipends, and giveaways
• Company-sponsored volunteer and charitable opportunities

About the company

Away launched in 2016 and offers a range of luggage and travel essentials. The company aims to make travel more seamless for everyone through innovation and community.