Director - Sales Operations Americas

The role

The Director, Sales Operations – Americas will own product delivery, customer onboarding, CRM scaling, and revenue measurement for the Americas business. This leader will manage logistics, inventory, and sales processes to ensure predictable growth.

What you will do

• Direct product availability in the Americas local warehouse including inventory planning and replenishment.
• Provide sales team with visibility into product availability, lead times, and logistics options.
• Manage logistics including shipping, customs, trade compliance, and 3PL relationships.
• Engage customers after sale to communicate order status and resolve delivery issues.
• Maintain alignment with Global Operations in Europe on supply and fulfillment.
• Partner with Global Finance, Legal, and Operations to set up entities and tax registrations for expansion.
• Develop and improve the Americas customer onboarding process.
• Engage directly with customers to collect information and set expectations during onboarding.
• Lead the weekly Americas Business Meeting.
• Build tools, dashboards, and processes for revenue and pipeline visibility.

Required qualifications

• 10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company
• Experience scaling sales operations in a growth company
• Hands-on experience managing product logistics, including inventory, international shipping, and customs and trade compliance
• Proven experience with CRM stacks and administration
• Experience building and running customer onboarding or order-to-cash processes
• Strong analytical skills
• Excellent communication skills
• Bachelor's degree in business, operations, engineering, or a related field

Nice to have

• semiconductor or hardware experience
• Exposure to a range of CRM platforms and integrated sales tools
• MBA

Benefits

• pension plan
• extensive employee insurances
• option to get company shares

Before you apply

• we don't offer visa sponsorship at this time

About the company

Axelera AI is a deep-tech company creating a next-generation AI platform. The company has a team of 250+ employees and is headquartered at the High Tech Campus in Eindhoven, Netherlands.