Quality Insights Lead

The role

The Quality Insights Lead will drive long-term customer value, retention, and expansion for enterprise clients. This role involves supporting customers post-onboarding through adoption, value delivery, and growth using an AI-powered platform.

What you will do

• Serve as the primary point of contact for customers following initial onboarding and deployment
• Deliver ongoing program updates and operational check-ins to key customer stakeholders
• Proactively monitor account health and platform usage to drive adoption and value realization
• Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups
• Partner with Sales, Product, and Engineering to deliver a seamless customer experience
• Translate customer goals into platform configurations, success plans, and measurable outcomes
• Identify expansion opportunities and partner with Sales on renewal and upsell efforts

Required qualifications

• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery
• Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making
• Ability to drive projects forward within a PMO or structured project delivery environment
• Strong written and verbal communication skills
• Detail-oriented and organized
• Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery
• Passion for AI, enterprise software, or manufacturing technology

Nice to have

• Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist)
• Background in consulting, analytics, or systems integration is a plus
• Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres)
• Prior experience supporting enterprise clients or highly regulated industries
• A builder mindset with comfort in low-structure environments

Benefits

• Work with cutting-edge AI technology
• Collaborative, mission-driven team and supportive leadership
• Generous time off
• Competitive compensation, equity, and benefits
• Lunch stipend

About the company

Founded in 2021, Axion is an AI-powered platform that transforms product quality and customer satisfaction in manufacturing. The company provides end-to-end quality intelligence for industrial, aerospace, consumer, and medtech manufacturers.