Strategic Account Director

The role

The Strategic Account Director owns senior customer relationships and commercial outcomes. This person is responsible for account growth, retention, and driving pilot-to-production conversions.

What you will do

• Own senior customer relationships and account strategy end to end.
• Drive commercial outcomes including renewals, expansion, and revenue targets.
• Lead pilot-to-production conversion, ensuring customers move from experimentation to operational scale.
• Orchestrate cross-functional alignment across the account and manage junior resources.

Required qualifications

• 4-8+ years of experience in strategic account management, enterprise consulting, or customer success leadership.
• Demonstrated success driving commercial outcomes: revenue growth.
• Track record of managing senior executive relationships at complex organizations.
• Experience leading pilot-to-production conversions in enterprise or industrial environments.
• Ability to orchestrate cross-functional teams toward shared commercial and delivery objectives.
• Strong commercial instincts and the ability to build and execute account strategies independently.

Nice to have

• Manufacturing, supply chain, or industrial AI experience

Benefits

• Work with cutting-edge AI technology making a tangible impact in manufacturing
• Collaborative, mission-driven team and supportive leadership
• Generous time off
• Competitive compensation, equity, and benefits
• Lunch stipend

About the company

Founded in 2021, Axion is an AI-powered platform for manufacturing quality and customer satisfaction. The company is backed by investors including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures.