Axle Careers
Customer Support (part-time)
London, Remote. Posted 4 days ago
The role
You will act as the owner for complex or high-priority customer cases. You will collaborate with the tech team to solve painpoints and maintain internal technical playbooks.
What you will do
- Act as the owner for complex or high-priority customer cases
- Collaborate closely with tech team to analyse and solve painpoints
- Maintain and expand internal technical playbooks and knowledge resources
- Identify recurring customer issues bring insights to improve the product
Required qualifications
- Organized
- Empathetic
- Curious
Benefits
- Competitive salary
- Bi-annual retreats
Before you apply
- Initial interview
- Take-home exercise
- Final interview (in-person)
- Offer, references, and welcome to the team!
About the company
Axle Energy is building the infrastructure for the decarbonised energy system. Their software controls vehicle charging, heating systems, and home batteries to move energy usage to times when electricity is cheap and green.