Senior Delivery Manager

The role

You will own customer implementations end to end by turning requirements into a configured, tested, and launch-ready product. You will work on the Professional Services team to manage timelines, configure the platform, and manage customer stakeholders.

What you will do

• Partner with customers to uncover, document, and improve workflows
• Translate workflows into configuration and integration requirements
• Own the implementation timeline and milestones
• Track dependencies across concurrent implementations
• Configure the customer environment to match requirements
• Define integration requirements and sequence build work
• Design and run UAT
• Own the go or no go checklist
• Serve as the primary implementation point of contact for customers
• Keep implementation context flowing between Sales, Product, and Engineering

Required qualifications

• 5+ years in business analysis, product management, or technical project management in B2B SaaS implementation or services
• Single accountable owner of implementations from requirements through go live without a separate project manager
• Experience running multiple implementations in parallel
• Ability to turn ambiguous customer conversations into clear configuration and integration specs
• Hands-on configuration experience
• Demonstrated product thinking regarding backlog and priority tradeoffs
• Strong stakeholder management with technical and non-technical customer contacts
• Experience at an early or growth stage startup

Nice to have

• SQL experience, including writing queries that pull, join, and aggregate data
• Healthcare, logistics, workforce management, or field operations vertical experience
• Experience designing UAT and testing frameworks
• Exposure to EHR or complex third-party integrations
• Comfortable using AI tools to accelerate documentation, configuration, or troubleshooting

Benefits

• Equity compensation
• Medical
• Dental
• Vision
• 401k plan
• Flexible PTO and sick days
• Commuter benefits
• Daily catered lunches
• Monthly team events, dinners, & happy hours
• Special team outings

About the company

Axle Health builds AI scheduling and workforce management software to empower in-home healthcare providers. The platform includes proprietary logistics algorithms, a mobile app, an operations dashboard, and engagement tools.