Head of GTM and Customer Operations

The role

The Head of GTM and Customer Operations will operationalize and accelerate Axle's commercial engine. This person will own customer-facing outcomes and build processes and systems to scale the company.

What you will do

• Run and scale pilots including scoping, onboarding, training, proving value, and expanding
• Own customer operations including success, field ops, renewals, and structured feedback loops
• Build scaling GTM motion including segmentation, value props, messaging, and repeatable sales plays
• Partner with product and engineering to ensure customer realities shape the roadmap
• Develop operational backbone including documentation, metrics, processes, and cross-team coordination
• Represent Axle externally with fleets, service providers, OEMs, and strategic partners

Required qualifications

• 3–6 years of experience across customer-facing, operational, or strategic roles
• Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
• Comfortable going from strategic thinking to hands-on execution in the same day
• Resourcefulness and a very strong bias toward action
• Excited to work at a startup where you’ll own projects end-to-end and ship quickly
• Collaborative, curious, low ego

Nice to have

• founder/early stage start up (0-25 people) experience
• eventually want to start your own company

Benefits

• Competitive compensation + meaningful early equity
• Medical, dental, and vision insurance
• 401k (no match yet)
• Generous home-office and equipment budget

About the company

Axle is rebuilding the back office of commercial vehicle operations with AI-native tools for technicians, service leaders, drivers, operators, fleet managers and executives. The company is backed by investors like Base10.