VIP Account Manager

Brazil, Remote. Posted 2 months ago

The role

You will be the commercial and relationship owner for a portfolio of high-value players. You will build long-term relationships, identify upsell opportunities, and deliver personalized experiences to drive revenue and loyalty.

What you will do

Own and proactively manage a portfolio of high-value VIP players
Build deep, long-term relationships by understanding VIP preferences and behaviors
Maintain regular phone-based and digital communication
Travel to meet VIP players to strengthen relationships
Monitor player activity and performance metrics
Plan and execute upsell and cross-sell strategies
Deliver tailored, high-touch VIP experiences
Re-engage declining or inactive VIPs
Collaborate with internal teams like CRM, Promotions, Product, Payments, and Customer Support
Gather VIP feedback to help improve the VIP program

Required qualifications

Fluent English with excellent phone-based communication skills
Mandatory iGaming experience, ideally within online Casino and/or Sportsbook environments
Proven experience as a VIP Account Manager, VIP Host, or similar high-touch, revenue-driven role
Strong commercial mindset
Demonstrated success in building and maintaining long-term, high-value customer relationships
Comfortable working with player data, KPIs, and performance targets
Strong customer empathy
Ability to thrive in a fast-paced environment while managing a portfolio independently
Willingness and flexibility to travel to meet VIP players in person

Nice to have

Spanish is a strong plus
U.S. sports knowledge is considered a strong advantage

About the company

B2Spin is dedicated to delivering Free-to-Play Social Casino and gaming experiences. They have a global team working to improve player experiences and revolutionize the industry.