Implementation Manager

The role

The Implementation Manager owns the first 45 days of every new customer life from signed contract to a live, trained, adopting account. You will configure accounts, run training, and drive customers to their first completed workflow and adoption milestone.

What you will do

• Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
• Configure each account and run the kickoff and hands-on training
• Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
• Run reinforcement sessions and office hours
• Chase blockers down with Customer Success and Product
• Document goals, stakeholders, risks, and product feedback
• Deliver a formal handoff to the CSM

Required qualifications

• 2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts
• Hands-on comfort configuring a software product yourself
• Personally run live training sessions for non-technical or field-based users
• A track record of hitting a defined launch/time-to-value SLA
• Sharp, structured written communication
• Comfortable owning 10+ concurrent launches without dropping details
• Genuinely energized by construction, trades, or other real-world industries

Nice to have

• Experience in vertical SaaS or construction tech
• Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
• Experience building an onboarding playbook from scratch at an early-stage company
• Bilingual (Spanish or otherwise)

About the company

Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. They are Series A backed by 8VC, Primary, and Pear.