Bobyard
Product Enablement Specialist
San Francisco. Posted 5 months ago
The role
You will build the Knowledge Center and LMS using Looms, guides, and articles. You will own Intercom, scale support with automations, and partner with Product and Engineering to log bugs. You will also support Sales and CS with demos and competitive insights.
What you will do
- Build Knowledge Center and LMS
- Own Intercom to respond to questions and troubleshoot
- Scale support with automations, templates, and AI
- Partner with Product/Engineering to log bugs and track fixes
- Support Sales and CS with demos, feature deep dives, and competitive insights
- Develop deep expertise in the platform
Required qualifications
- 2+ years in a customer-facing role
- Excellent written and verbal communicator
- Proficient with Intercom (or similar), documentation/LMS tools, and Loom
- Comfortable in a fast-paced startup where processes are still being built
Nice to have
- Support, Enablement, or Success preferred
Benefits
- Clear growth path into CSM or CS Operations
About the company
Bobyard is a lean team backed by 8VC, Primary, and Pear building next-gen software for the built world.