Implementation Specialist

The role

The Implementation Specialist runs the day-to-day work of getting new mid-market customers live and trained on Bobyard. You will own kickoff calls, configuration, and training to ensure customer teams use the platform on real jobs.

What you will do

• Run kickoff calls and configure new mid-market accounts
• Deliver hands-on training for estimators, PMs, and field staff
• Own a high-volume book of concurrent launches
• Run repeatable training sessions and office hours
• Flag accounts that are stalling
• Document account context for Customer Success
• Feed product and training feedback back to Product and Customer Success

Required qualifications

• 2+ years in a customer-facing SaaS role — onboarding, implementation, training, or customer success
• Comfortable running live training for non-technical or field-based users
• Can juggle a high-volume portfolio of accounts at once
• Clear, concrete written communication
• Hands-on with software
• Genuinely energized by construction, trades, or other real-world industries

Nice to have

• Experience in vertical SaaS or construction tech
• Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
• Prior experience in construction, estimating, or the trades
• Bilingual (Spanish or otherwise)

Benefits

• $85,000–$100,000 base salary
• equity

About the company

Bobyard uses AI to take contractors from a set of plans to a bid in minutes instead of weeks. They are Series A backed by 8VC, Primary, and Pear.