Implementation Manager (UK)

The role

You will own the first 45 days of every new customer from signed contract to a live, trained, adopting account. You will run a repeatable process to ensure customers launch fast and adopt the software.

What you will do

• Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature
• Configure accounts and run kickoff and hands-on training
• Drive customers to their first completed workflow and adoption milestone inside 45 days
• Run reinforcement sessions and office hours
• Chase blockers with CS and Product until they are resolved
• Hand off to the CSM with every exit criterion closed and the account documented

Required qualifications

• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts
• Hands-on comfort configuring software yourself
• Run live training for non-technical or field-based users
• A track record against a launch or time-to-value SLA
• Sharp, structured written communication
• Comfortable owning 10+ concurrent launches with little day-to-day oversight

Nice to have

• Vertical SaaS or construction tech experience
• CRM or onboarding tooling (Salesforce, Asana, Notion)
• Built an onboarding playbook from scratch
• Bilingual (Spanish or otherwise)

Benefits

• Cash for stability
• Bonus for performance
• Equity for ownership
• Occasional trips to our San Francisco HQ

About the company

Bobyard uses computer vision and NLP to automate takeoffs and estimates for the construction industry. They raised a $35M Series A led by 8VC, with Primary and Pear.