Customer Success Manager

The role

You will help customers achieve their desired outcomes. You will define success, lead onboarding, and own customer relationships to create value.

What you will do

• Define success with customers and lead their onboarding
• Own the relationship and look for ways to create more value over time
• Relay feedback to product and engineering
• Help validate new launches
• Support upsells, testimonials, and case studies
• Build CS playbooks, support materials, and workflows

Required qualifications

• Tech-savvy with strong communication
• Quick to learn product and industry context
• Comfortable presenting to leadership
• Strong work ethic

Nice to have

• experience with Zapier, CRM automations, or agents in a CS/support function

Benefits

• Competitive salary plus equity options
• Health, dental, and vision coverage
• Catered lunch in the office
• $70 a month toward your commute
• Team happy hours and events

About the company

bobyard is a small, driven team building a category-defining company.