Boom

GTM - Customer Success Manager

Austin Texas. Posted 8 months ago

The role

The CSM owns a portfolio of property management clients to ensure onboarding, product adoption, and long-term retention. This person acts as a customer advocate and partners with Sales, Product, and Support to deliver outcomes.

What you will do

  • Lead onboarding for BoomScreen and BoomReport
  • Coordinate launch of products across property management systems, integrations, and workflows
  • Facilitate client readiness for go-live and troubleshoot as needed
  • Build and maintain trust with client stakeholders
  • Monitor adoption and usage signals to prevent churn
  • Capture client feedback to influence product improvements
  • De-escalate and resolve issues
  • Deliver performance reports to clients to demonstrate ROI
  • Maintain accurate records in Boom's CRM (Attio)

Required qualifications

  • 3+ years in Customer Success and/or Account Management (B2B SaaS required)
  • Demonstrated success leading customer onboardings and trainings
  • Strong data analysis skills in Excel/Google Sheets (pivot tables, lookups, building clean reports)
  • Proactive problem-solver and resourceful executor
  • Extreme attention to detail and high degree of ownership
  • Strong communication and organizational skills
  • Proficiency with CRM/CS tools (Attio, ClickUp, Intercom, Zapier)
  • Comfort with data-driven insights

Nice to have

  • Experience with SaaS implementations; integrations experience is a plus
  • Consulting background (management, strategy, or implementation) is a strong plus
  • Experience in PropTech, property management, or tenant screening is a plus

Benefits

  • Competitive salary with stock options
  • Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
  • 15 days of Paid Time Off (PTO) per year
  • 3 sick days
  • All US federal holidays (11 in total)
  • Company-issued laptop/MacBook
  • Company-sponsored training & development
  • Regular off-sites, retreats, and other company-sponsored events and travel opportunities

About the company

Boom is building a suite of rental financial services for renters and property managers. The company is led by second-time founder Rob Whiting and is backed by several investors.