User Research UX Apprentice

The role

You will work on the e-commerce experience to provide actionable recommendations for improvements. You will also contribute to research processes, tools, and communications while working with business and product teams.

What you will do

• Bring stakeholders, designers, product owners and engineers together to build and evolve the customer experience
• Listen to business problems and help craft action plans
• Conduct qualitative research to collect insights and build recommendations
• Launch quantitative studies to discover trends and validate the hypothesis
• Work closely with product designers to ensure recommendations have maximum impact
• Present results to the company
• Contribute to the development of the UX Research team

Required qualifications

• English fully professional capability
• Experience or convincing knowledge of best practices in conducting research (qualitative and quantitative research methods, such as usability testing, observational research, user interviews, surveys,
• Strong presentation and communication skills
• Must already be enrolled in a work-study program in a French school (contrat d'alternance / d'apprentissage)

Nice to have

• More languages
• E-commerce experience

Benefits

• Mission driven work environment
• Hybrid work environment
• Employee Resource Groups
• Mentorship programs
• Comprehensive accessibility policies
• Cultural competency training

Before you apply

• Skills fit/Tech interview with the direct manager
• Cultural fit interview with another person in the team
• Video-call Interview with the Campus Talent Acquisition Specialist

About the company

Back Market is a global marketplace for refurbished devices. The company aims to make tech reliable, affordable, and better for the planet.