Operations Efficiency Intern

The role

You will support operational efficiency for Customer Care, Shipping and Seller Quality teams. You will work on automation, business and data analysis, and AI adoption.

What you will do

• Support identification, prioritization, and creation of automation opportunities
• Contribute to testing, documentation, and continuous improvement of automations, workflows, and AI agents
• Help improve processes by applying Lean Six Sigma and Continuous Improvement methodologies
• Assist with automation of recurring reporting, data collection, and analysis
• Help build and test automated insights and reports
• Contribute to root cause analyses to identify opportunities for improvement
• Assist the team in monitoring key performance indicators and operational efficiency metrics
• Support the Operations Efficiency Specialist in promoting the use of AI and automation tools
• Help prepare examples, guides, and training materials for AI tool onboarding
• Collect feedback from users to identify barriers to adoption

Required qualifications

• Pursuing a Master’s degree in Business, Management, Engineering, Data, or a related field
• Must have an internship agreement
• Interested in using data, process analysis, technology, automation, and AI to improve how teams work
• Comfortable with, or willing to learn, tools such as SQL, Google Sheets, Omnii, Dust, and Workato
• Analytical, organized, and autonomous mindset
• Strong problem-solving skills
• Enjoy understanding operational processes and explaining technical topics to non-technical audiences
• Fluent in spoken and written English

Nice to have

• Familiar with Lean Six Sigma and Continuous Improvement methodologies
• Experience with workflow automation or AI tools
• Additional languages
• Knowledge of Lean Six Sigma or Continuous Improvement

Benefits

• Mission driven work environment
• Hybrid work environment
• Employee Resource Groups
• Mentorship programs
• Comprehensive accessibility policies
• Cultural competency training

Before you apply

• Requires an internship agreement
• Skills fit interview with the direct manager
• Cultural fit interview with another person in the team
• Video-call Interview with the Campus Team Member/ the recruiter

About the company

Back Market is a global marketplace for refurbished devices. The company aims to make tech reliable, affordable, and better for the planet.