Seller Support Adviser, APAC

The role

You will be the initial point of contact for sellers in the APAC region. You will support seller requests via email, chat, call, or meeting to improve their experience on the marketplace.

What you will do

• Support all requests from sellers through Seller Support Center, email, and other communication systems.
• Respond to seller queries in a timely and accurate way via email, chat, call, or meeting.
• Follow up to ensure issues are resolved.
• Act as a mediator between stakeholders and sellers.
• Analyze and report product malfunctions.
• Update internal databases with technical issues and seller discussions.
• Identify needs and help sellers use specific features.
• Communicate and inform sellers about new back office features and functionalities.
• Assist stakeholders in improving the seller FAQ.
• Gather feedback and share with Product, Sales and Marketing teams.

Required qualifications

• Speak and write in Japanese and English.
• 1~3 years of experience in sales, business development, and account management roles, and/or operational support roles for those teams.
• Able to learn new tools, policies, and operational processes quickly.
• Understand how CRM software programs work and how to use ticketing systems.
• Able to effectively work with multiple stakeholders.
• Customer-focused with an ability to resolve complex issues.
• Strong attention to detail when recording cases, checking information, and following processes.
• Practical and proactive approach to resolving problems.
• Empathy and excellent communication skills.

Nice to have

• Previous experience in e-commerce companies or fast-growing startups

Benefits

• Mission driven work environment
• Hybrid work environment
• Employee Resource Groups
• Mentorship programs
• Comprehensive accessibility policies
• Cultural competency training

About the company

Back Market is a global marketplace for refurbished devices. The company aims to make tech reliable, affordable, and better for the planet.