AI Content & Knowledge Manager Intern

The role

You will work with the QA Lead to monitor Fin's performance and review conversations. You will identify recurring issues and collaborate with various teams to improve the quality evaluation process.

What you will do

• Operate and improve quality monitors and scorecards
• Review flagged and unflagged conversations to identify defects
• Prepare the weekly quality review by summarizing findings, risks, and root causes
• Analyse Fin's performance across markets, languages, use cases, and rollout phases
• Monitor handovers to human agents and customer satisfaction signals
• Track corrective actions, owners, and validation status
• Improve the documentation and versioning of Fin's evaluation framework
• Share actionable feedback with product, engineering, content, and data teams

Required qualifications

• Completing a Master 2 degree in Data Science, Applied Mathematics, Statistics, or another engineering discipline
• Strong analytical and problem-solving skills
• Comfortable working with data and investigating anomalies
• Interested in generative AI, machine learning, or LLM evaluation
• Can structure and communicate findings clearly in English and French
• Curious, detail-oriented, pragmatic, and comfortable investigating ambiguous problems
• Can distinguish facts, hypotheses, and open questions

Nice to have

• Experience with LLM evaluation, prompt evaluation, conversational AI, or human-in-the-loop systems
• French is helpful but not required

Benefits

• Mission driven work environment
• Hybrid work environment
• Employee Resource Groups
• Mentorship programs
• Comprehensive accessibility policies
• Cultural competency training

Before you apply

• Skill fit interview and live case study
• Video-call Interview with the Talent Acquisition Specialist
• Cultural fit interview with the manager

About the company

Back Market is a global marketplace for refurbished devices. Its mission is to make tech reliable, affordable, and better than new.