Mass Torts Settlement Operations Manager

The role

The Settlement Operations Manager manages systems, protocols, data integrity, and reporting standards for the product liability and mass torts resolution practice. This person designs and standardizes intake, tracking, quality assurance, and reporting procedures under attorney direction.

What you will do

• Provide technical and administrative support to attorneys managing mass tort settlements
• Serve as primary subject matter expert on case management and settlement tracking systems
• Design, document, and maintain intake, data entry, tracking, and reporting protocols
• Administer the quality assurance process for settlement data
• Lead intake of case and claim information
• Administer import, export, batch update, and reporting workflows
• Define business requirements for firm technology personnel and outside platform vendors
• Maintain alignment of claim and settlement data across firm systems and third-party portals
• Maintain settlement payment tracking as a system of record
• Coordinate and report healthcare, lien resolution, and QSF data

Required qualifications

• Bachelor's degree
• 5+ years of relevant experience in mass torts, complex litigation, settlement administration, insurance claims, or a comparable high-volume claims environment
• Experience building, documenting, or standardizing processes across multiple teams or matters
• Significant experience with legal case management, claims, or CRM systems such as Case Manager Pro, Litify, or Filevine, or with other SQL- or database-backed claims and litigation platforms
• Working knowledge of settlement administration mechanics, including claimant inventories, releases, lien resolution, QSF administration, and payment tracking
• Advanced Excel skills
• Ability to manage high-volume data and identify inconsistencies across large medical and claims datasets and legal documentation
• Proficiency in, or a strong aptitude for, emerging legal AI tools for document review, data extraction, and reporting
• Organization, detail orientation, problem-solving, and time management skills
• Ability to handle and manage confidential and sensitive information

Nice to have

• Paralegal certification
• Experience at a settlement administrator, lien resolution provider, qualified settlement fund administrator, or third-party claims administrator
• Experience designing quality assurance or audit procedures for claims or case data
• Experience training or coordinating staff across multiple teams without direct reporting authority

About the company

Barnes & Thornburg is a law firm with a product liability and mass torts resolution practice.