AI Workflow Engineer

Remote - Frequent Travel Required. Posted 12 days ago

The role

The AI Workflow Engineer manages customer implementations and designs AI workflows for cardiology and urology practices. You will map processes, diagnose failures, and translate findings into agent configurations and routing rules.

What you will do

Own customer implementation projects end to end from contract handoff through go-live and stabilization
Manage internal and external stakeholders through a project lifecycle
Report status updates and provide communication to teams
Run projects against defined phase gates
Provide feedback to refine best practices and standardization
Walk current-state processes on site with staff
Map workflows as swimlane process maps
Diagnose process failures using data
Translate findings into agent configuration, routing rules, extraction fields and escalation paths
Own defect triage during testing

Required qualifications

5+ years in program management, implementation, process improvement, business analysis or a comparable delivery role
Bachelor's degree in business administration, engineering, or a related field or equivalent practical experience
Track record of running concurrent projects with real deadlines and real stakeholders
Demonstrated structured problem solving
Direct customer-facing experience
Comfort with ambiguity

Nice to have

Lean/Six Sigma certification (Green Belt or Black Belt)
Background in health tech, digital health, or practice management software
EMR platform familiarity (NextGen, ModMed, AthenaOne, Veradigm, eClinicalWorks or similar)

Benefits

Drive real impact
Shape something meaningful
High ownership
Work with purpose

About the company

Basata builds AI-powered tools to automate repetitive tasks for healthcare practices. They are a small, fast-moving team building smart systems and intuitive experiences.