Growth Partner

Tempe, Arizona. Posted 5 months ago

The role

You will serve as a strategic advisor to medical practices to improve their performance and platform adoption. You will own a portfolio of customers, conduct business reviews, and coach staff on workflows to drive growth and retention.

What you will do

Own a portfolio of medical practice customers as the primary strategic contact.
Conduct regular business reviews with practice leadership using platform data.
Coach front desk, call center, and admin staff on workflows and best practices.
Deliver ongoing training as the product evolves.
Monitor customer health signals and proactively engage at-risk accounts.
Partner with the Implementation team for smooth customer handoffs.
Serve as a feedback loop between customers and the Product team.
Identify expansion opportunities within your book.
Operate with autonomy in an early-stage environment.

Required qualifications

Worked within and led medical practices, understanding end to end operations.
5+ years of experience in customer success, account management, or similar role.
Expertise in healthcare workflows including referral management, front office operations, call center dynamics, and revenue cycle.
Track record of managing a book of business and being accountable to retention or growth outcomes.
Strong coaching instincts.
Experience delivering training to non-technical audiences.
Comfort with ambiguity and ability to build structure.
Experience using a CRM.
Ability to work from data to drive customer conversations.
Excellent communication skills.

Nice to have

HubSpot experience
Experience at an early-stage or high-growth SaaS company
Background in health tech, digital health, or practice management software
Familiarity with referral management or patient access workflows specifically

About the company

Basata is a small, fast-moving team that builds AI-powered tools to automate repetitive tasks for healthcare practices. They aim to help staff spend less time on admin and more time with patients.