Payments & Risk Operations Lead

The role

You will lead the strategy, operations, systems, and execution for the billing and payments lifecycle. You will manage payment collection, billing operations, fraud prevention, and process governance to ensure membership quality and compliance.

What you will do

• Oversee timely enforcement of non-payments and ensure members remain in good standing.
• Define and run processes for collections, billing exceptions, disputes, chargebacks, payment plans, disconnections, reconnections, and escalations.
• Oversee operational processes such as credit checking and identity verification.
• Partner with Finance and Compliance to define and maintain business processes, policies, and controls.
• Create and maintain reporting to monitor operational KPIs and health.

Required qualifications

• 5-10+ years of experience in billing, payments, or risk management.
• Comfortable defining high-level strategy and executing day-to-day work.
• Efficient and effective at managing and optimizing operational queues.
• Exceptionally organized, with a bias for documentation, dashboards, and process clarity.
• Skilled at balancing business priorities, regulatory compliance, and customer experience.
• Comfortable working cross-functionally with operations, engineering, finance, accounting, and compliance.
• Data-driven and detail-oriented.

Nice to have

• Experience within energy, utilities, fintech, or a similarly regulated consumer industry.

About the company

Base is America’s next-generation power company rebuilding the foundation of modern civilization by deploying a network of distributed batteries. They are engineers, operators, and creatives solving complex, interdisciplinary challenges.