Manager, Field Quality

The role

You will own the fleet return rate and lead a team of engineers and technicians. You will drive root cause investigations, manage field calls, and turn field failures into design changes.

What you will do

• Own fleet return rate.
• Hire and grow field quality, failure analysis, and test engineers and technicians.
• Drive root cause to closure through triage, teardown, and corrective action.
• Make field calls such as swaps, pulls, stop ship, firmware mitigation, or retrofit campaigns.
• Turn field failures into design changes with evidence.
• Own the data including dashboards, failure taxonomy, and Paretos.
• Close the loop on supplier performance through 8D/CAPA and scorecards.
• Own the failure analysis lab and methods to recreate failures.
• Manage cost of poor quality including warranty spend, truck rolls, and scrap.

Required qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials, Physics, or a related field.
• 7+ years in field quality, reliability, failure analysis, or hardware design engineering, including 3+ years leading engineers.
• Owned a deployed fleet at scale, caught a failure mode in the data, and driven it to closure.
• Strong fundamentals in electronics, battery, thermal, or electromechanical systems.
• Triage instinct and sound judgment on high-stakes field calls.
• Comfort with Grafana, SQL/BigQuery, and Python.
• Ability to brief an exec on fleet risk in five minutes and debug a PCBA with an engineer for five hours.

Nice to have

• Battery energy storage, inverters, or other grid-connected power hardware.
• Scaling a field quality function alongside a fast-growing fleet.
• Safety-critical hardware, UL/NFPA compliance, or field safety escalations.
• Hands-on failure analysis: cross-sectioning, X-ray, thermal imaging, and materials characterization.
• Driving supplier corrective actions and holding suppliers to schedule.

About the company

Base is America’s next-generation power company rebuilding the foundation of modern civilization by deploying a vast network of distributed batteries. They are engineers, operators, and creatives solving complex, interdisciplinary challenges.