Industrial IT Support Specialist

The role

You will provide hands-on technical support for factory and warehouse operations. This includes managing tickets, troubleshooting hardware like scanners and printers, and maintaining IT assets.

What you will do

• Provide hands-on technical support for laptops, workstations, scanners, printers, kiosks, and time clocks
• Deploy, configure, and maintain Zebra hardware including scanners and thermal transfer label printers
• Manage the IT ticket queue through Jira Service Management and other support channels
• Own end-to-end employee onboarding and offboarding
• Troubleshoot basic network and connectivity issues including Wi-Fi, switches, and access points
• Maintain IT asset inventory, spare-parts stock, and software license and access audits
• Develop technical documentation and self-service troubleshooting resources

Required qualifications

• 1+ years of IT support or help desk experience
• Administration experience with Google Workspace, Slack, Okta, Microsoft 365, and Zoom
• Experience with Jira ticketing systems
• Technical troubleshooting experience across Windows and Mac devices
• Working knowledge of networking fundamentals including Wi-Fi, switches, VLANs, DHCP, and static IPs
• Strong communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to create clear technical documentation and self-service guides
• A valid driver’s license

Nice to have

• Experience in a manufacturing, warehouse, or logistics environment
• Hands-on experience with Zebra scanners and printers
• Familiarity with ZPL, ZDNA and managed device fleets (MDM)

About the company

Base is an American power company rebuilding the electricity foundation by deploying a network of distributed batteries. They are engineers, operators, and creatives solving complex interdisciplinary challenges.