Deployment Engineer (Product Launch)

The role

You will support end-to-end operations for new hardware pilots. This includes site evaluation, installer support, and fleet monitoring to feed field data back to design engineering teams.

What you will do

• Plan new hardware launch programs through pilots, public rollout, and expansion.
• Provide real-time support for field crews during installs and service calls.
• Build and monitor system health dashboards and troubleshoot live alerts.
• Log defects and spot trends to push high-impact issues to engineering owners.
• Partner with hardware, firmware, and software engineering teams to validate fixes.
• Report on hardware readiness and known issues to engineering and leadership.
• Write and maintain rollout playbooks and hardware defect logs.

Required qualifications

• Comfort reading electrical and mechanical systems.
• Strong documentation habits.
• A track record of writing up hardware and software issues that engineers trust and act on.
• Experience tracking a hardware product from prototype through production.
• A 4-year degree, or equivalent hands-on hardware or field experience.
• Familiarity with tools like Grafana, Jira, or Retool.
• Comfortable with ambiguity.
• Team player who communicates clearly under pressure.

Nice to have

• 1-4 years in a hardware-adjacent technical role (Mechanical Engineering, Manufacturing Engineering, New Product Introduction (NPI), System Engineering, Technical Program Management).
• Upcoming engineering graduates with solid internship/co-op experience.

About the company

Base is America’s next-generation power company rebuilding the electricity foundation by deploying a network of distributed batteries. They are engineers, operators, and creatives solving complex, interdisciplinary challenges.