Member Experience Intern

The role

You will engage with members via phone, email, and text to provide support. You will troubleshoot product issues and use tools to manage and prioritize member interactions.

What you will do

• Engage with members across phone, email, text, and other communication channels.
• Troubleshoot and resolve member issues related to Base Power's innovative products.
• Utilize tools to track, manage, troubleshoot, and prioritize member interactions.

Required qualifications

• Strong attention to detail and ability to follow structured, technical processes.
• Clear, empathetic communication skills — comfortable on the phone and in writing.
• Self-motivated and organized, with the ability to manage high review volumes consistently.
• Tech-savvy and quick to learn new tools and workflows.
• Calm under pressure, and comfortable with ambiguity in a fast-moving environment.

About the company

Base is America’s next-generation power company rebuilding the foundation of modern civilization by deploying a vast network of distributed batteries. They are engineers, operators, and creatives solving complex, interdisciplinary challenges.