Product, Member Experience

The role

You will own the post-sale member experience from sign-up through years of membership. You will manage in-app experiences, automated communication sequences, and the Help Center to guide members through onboarding and installation.

What you will do

• Understand member bottlenecks and satisfaction to prevent problems systemically.
• Own all in-product experiences including tooltips, notifications, and educational prompts.
• Map the full post-sale member journey to identify product interventions.
• Build, maintain, and improve a self-serve knowledge base.
• Design and manage lifecycle communication flows across email, SMS, and push notifications.
• Translate complex energy concepts into simple product experiences.
• Build, test, and optimize lifecycle sequences in CRM and automation platforms.
• Collaborate with Engineering, Member Experience, Design, and Ops.

Required qualifications

• 3–7+ years in product management, product marketing, customer experience program management, or a similar function at a fast-paced consumer company.
• Direct experience owning the end-to-end customer experience.
• Exceptional product instincts.
• A data-driven mindset.
• Strong organizational instincts.
• Hands-on experience building and optimizing lifecycle journeys in various tools.
• Ability to operate cross-functionally and hold a high bar for quality.

About the company

Base is America’s next-generation power company rebuilding the foundation of modern civilization by deploying a vast network of distributed batteries. They are engineers, operators, and creatives solving complex, interdisciplinary challenges.