IT Support / Operations Engineer

The role

You will provide day-to-day IT support, manage office IT, and handle new-hire onboarding. You will work with IT Engineers to run and improve controls and automation for a macOS-first fleet.

What you will do

• Be the go-to point of contact for hardware, software, and access issues across a macOS-first fleet and some Windows
• Provide new hire onboarding including laptop and account setup for office and remote employees
• Run onboarding, role changes, and offboarding through automated workflows
• Maintain office conference rooms, AV, network, Wi-Fi, and printers
• Support new office buildouts and plan workplace IT
• Manage IT assets and vendor relationships including stock and shipping for remote teammates
• Build a self-serve knowledge base and workflows
• Automate recurring friction within AI ITSM and existing tools
• Handle day-to-day administration of core SaaS tools

Required qualifications

• 5+ years in IT support or IT operations
• Hands-on experience supporting a macOS fleet end to end
• Hands-on experience administrating Google Workspace, Slack and Zoom
• Experience with conference room, AV, and office network setup and troubleshooting
• Flexibility to support events in the evening may be occasionally required
• Experience with automation or scripting to streamline repetitive work
• Excellent communication and a real care for the support experience
• Strong organization across competing priorities in a fast-paced environment
• Ability to be in our San Francisco office 5 days a week
• Ability to lift standard IT equipment

Nice to have

• ideally at a fast-growing company

Benefits

• Competitive compensation, including meaningful equity
• 100% coverage of medical, dental, and vision insurance for employee and dependents (U.S. only)
• Flexible PTO policy including company wide Winter Break
• Paid parental leave
• Fertility and family-building stipend through Carrot
• Company-facilitated 401(k) (U.S. only)
• Exposure to a variety of ML startups

About the company

Baseten powers mission-critical inference for AI companies by uniting applied AI research, flexible infrastructure, and seamless developer tooling. The company recently raised a $1.5B Series F.