Basis Ai
Customer Success Manager
New York Office. Posted 5 months ago
The role
You will own a portfolio of enterprise accounts to drive adoption, expansion, and renewal. You will run customer relationships from onboarding through renewal and help shape the CS operating model.
What you will do
- Own a portfolio of enterprise accounts: drive adoption, expansion, and renewal
- Run the customer relationship end to end, from onboarding through renewal
- Contribute to the CS operating model: account health metrics, handoff playbooks, and renewal processes
- Partner with the Deployed Intelligence team on the handoff from deployment to long-term customer ownership
- Partner with Account Executives on QBRs, expansion opportunities, and ARR growth
Required qualifications
- 3-5 years of experience owning enterprise customer relationships in a CS or account management role
- Direct ownership of a renewal and expansion number against a portfolio of six- and seven-figure enterprise accounts
- Track record of driving adoption and retention across complex, multi-stakeholder accounts
- Energized by running a customer call and owning the outcome
- Strong commercial instinct
- Builder
- High agency
- Executive presence
- Office lover
Nice to have
- Background at a vertical SaaS or professional services platform
- Experience selling into or supporting accounting, audit, or finance firms
- Experience deploying AI products into regulated industries
Benefits
- Premium Medical, Dental, and Vision coverage
- Life Insurance
- 6 coaching & 6 therapy sessions through Spring Health
- 100% Wellhub Gold membership coverage
- Unlimited PTO
- 12 paid company holidays
- Daily meal stipends
- Fully stocked kitchen
- $300 toward custom desk setup
- Pre-tax commuter benefits
- 401(k) retirement plan
- Monthly office activities and frequent optional team happy hours
About the company
Basis builds real agents that do real work in the real economy. Their agents perform end-to-end work for some of the largest accounting firms in the world.